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A: Yes. You may return the product within 14 days of receiving it, without providing any reason, as per Turkish Consumer Law (Law No. 6502). The product must be unused, undamaged, and in its original packaging.

A:

1. Return request must be submitted within 14 days,

2. Product must be shipped back within 10 days,

3. It must be unused and complete in original packaging,

4. Invoice or a copy must be included inside the box,

5. Product should be securely packed in an outer protective box.

A:

• Customized or personalized items,

• Underwear, diapers, pacifiers, creams, opened hygiene/personal care items,

• Used or washed items,

• Items sold as defective under promotion,

• Opened books, software, or digital media.

A: Refunds are processed to the original payment method within 14 days of receiving the returned product. Gift vouchers are reactivated accordingly.

A: Currently, we do not offer direct exchanges. You can return the product and place a new order.

A: XO Kids covers the return shipping cost in all cases, regardless of the reason for return. Just make sure to return the product using the designated courier company.

A:

• You can visit the authorized service center with your invoice or warranty card.

• If not accessible, send it to us and we will handle the process.

• If damage is due to misuse, repair and shipping costs are your responsibility.