16.07.2024

Shipping and Deliver

Shipping and delivery are integral parts of your online shopping experience. Our company strives to provide fast and reliable shipping services to ensure customer satisfaction.

Delivery Time:

Local Orders: Products for local orders are delivered within 2-4 business days from the order date. This time may change on special days such as public holidays or in exceptional circumstances.
International Orders: Products for international orders are delivered within 4-7 business days from the order date. This time may extend up to 15 days on special days such as public holidays or in exceptional circumstances.

Shipping Companies:

Local Shipping: Local shipping is carried out by YURTİÇİ, known for its fast delivery and flexible service.
International Shipping: International shipping is carried out by ARAMEX, known for its fast air cargo service and excellent customer relations.

Cash on Delivery: Our official website offers a cash on delivery service through the shipping company. This service allows customers to pay for the product upon receipt, enhancing trust and convenience in shopping. This service is provided for a small fee determined by the shipping company based on the shipment amount, as detailed in the table below:

Note: Prices are in Turkish Lira.

Note: These fees are separate from the shipping fee and product price.
To use this service, select the "Cash on Delivery" option when choosing your payment method.

Shipping Fees: Local shipping fees are calculated based on the volume and weight of the order according to the table below:

Delivery Terms and Conditions:

Absence of Buyer at Address: If the buyer is not present at the address at the time of delivery and the people at the address do not accept the delivery, the seller is considered to have fulfilled their obligations. In the absence of anyone to accept the delivery at the address, the buyer is responsible for following up the shipment by contacting the shipping company.
Delivery to Another Person/Organization: If the product is to be delivered to another person or organization other than the buyer, the seller cannot be held responsible if the person/organization to be delivered is not at the address or does not accept the delivery.
Inspecting the Product Upon Receipt: The buyer is responsible for inspecting the product upon receipt. If there is a problem with the product caused by the shipment, the buyer must submit their objection and rejection report to the shipping company's representative. Otherwise, the seller will not accept responsibility.
Delivery in Unusual Circumstances: If the product cannot be delivered within 30 days due to unusual circumstances such as adverse weather conditions, heavy traffic, earthquakes, floods, or fires, the seller will inform the buyer about the delivery. In this case, the buyer can cancel the order, request a similar product, or wait until the unusual circumstances end.
Force Majeure: If the seller cannot deliver the product in time due to force majeure or unusual events such as weather conditions preventing transportation, transportation interruptions, fires, earthquakes, or floods, the buyer is not responsible for the seller in such cases. The buyer can cancel the order or delay the delivery time until the blocking situation disappears. If the buyer cancels the order, the paid amount will be refunded within fourteen days.

For more details about shipping and delivery, you can visit our shipping and delivery page on our website or contact our customer service team.

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XO Kids is your trusted destination for kids’ clothing in Istanbul and Turkey. Our collections suit ages 6 months to 14 years with premium cotton fabrics. We offer fast shipping worldwide, cash on delivery, and up to 6-month installments. Enjoy exclusive 10–20% discounts on first orders plus gift wrapping. Shop now and give your child the comfort and style they deserve!

Shipping and Deliver

This article provides detailed information about our company's shipping and delivery procedures. It covers delivery times for local and international orders, the shipping companies used, the cash on delivery service, and shipping fees. Additionally, it elaborates on the delivery terms and conditions to ensure a reliable and convenient shopping experience for customers.

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